1. Scope and delivery method
This policy applies to subscriptions, image-processing services, API access, assisted setup, integrations and custom work supplied by UZZU CLOUD DYNAMICS SOLUTIONS. Delivery may take place through account activation, a processed image or download, API credentials, email, a shared digital workspace, a supported integration, a scheduled onboarding session or another method stated in the order or accepted proposal.
The delivery ETA starts only after payment is successfully confirmed and UZZU has received the complete image, information, approvals, credentials or platform access reasonably required for the service.
2. Standard subscription activation
For a standard subscription that does not require manual setup, access is normally activated immediately after successful payment and any required verification. In ordinary circumstances, activation will occur no later than 24 hours after payment confirmation.
If manual review or verification is required, UZZU will contact the customer or provide a status update within 1 business day. Pending, declined, reversed or unverified payments do not start the delivery timeline.
3. Image processing and downloads
Where production image processing is enabled, a supported single-image request is normally queued immediately and is targeted for completion within 30 minutes. Large files, complex restoration, background or object work, and batch requests may require up to 1 business day unless the workspace, order or provider status shows a different ETA.
Processing time depends on file condition, selected operation, package capacity and provider availability. A displayed job-specific ETA takes priority over the general estimates above, and a processing result is delivered when it is made available for review or download.
4. Assisted setup and onboarding
Where a plan includes API credential setup, workspace configuration, workflow guidance or assisted onboarding, UZZU will normally begin coordination within 2 business days and aim to complete the initial setup within 3 to 5 business days after receiving all required information and access.
Account permissions, customer systems and third-party security checks are outside UZZU's direct control and may extend the ETA. We will inform the customer when a dependency is delaying completion.
5. Custom and enterprise services
Custom image-processing workflows, enterprise batch systems, specialised API integrations and substantial restoration or catalogue projects are delivered according to the scope, milestones, dependencies and ETA in the accepted proposal or order confirmation.
Unless a different schedule is agreed, UZZU will provide or confirm an initial delivery plan within 3 business days after the required payment, scope information and access are received. Typical implementation may require 7 to 30 business days depending on complexity; the written proposal controls where it states a different timeline.
6. Customer responsibilities and timeline changes
Customers must provide suitable files, accurate requirements, lawful content, timely approvals and working access to any agreed systems. The delivery ETA may be adjusted where information is incomplete, feedback or approval is late, requirements change, payment remains unconfirmed, or a processing, hosting or payment partner is unavailable.
Where the customer requests a material change after work begins, UZZU may provide a revised scope, fee and delivery date for approval before continuing the affected work.
7. Delivery confirmation and acceptance
A service is treated as delivered when access is activated, a result or download is made available, API credentials or setup information are sent, a milestone is made available for review, or the agreed integration is completed and notified to the customer.
Customers should review custom deliverables promptly and report a material issue within the review period stated in the proposal or, if no period is stated, within 5 business days after delivery. Minor revisions and change requests are handled according to the agreed scope.
8. Delayed or missing delivery
If a standard service has not been delivered within its stated ETA, contact support@uzzuimageenhancer.com with the account or invoice details and a non-sensitive payment reference. We aim to acknowledge the issue within 1 business day and provide access, a remedy or a revised delivery ETA within 3 business days after receiving the information needed to investigate.
If UZZU cannot deliver or reasonably remedy an eligible paid service, the customer may request a refund review under the Refund Policy. Payment-partner crediting time applies after any refund is approved.
9. Business days and contact
Business days mean Monday to Friday in Malaysia, excluding Malaysian public holidays. Timelines are estimates given in good faith and may be affected by events outside reasonable control, but UZZU will communicate material delays and an updated ETA where practicable.
Delivery questions may be sent to support@uzzuimageenhancer.com or +60 16-411 8615. Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Malaysian law.
Questions about this policy?
UZZU CLOUD DYNAMICS SOLUTIONS
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