Refund Policy

1. Cancellation and renewal charges

You may request subscription cancellation by contacting support. Cancellation takes effect from the date confirmed by UZZU and stops the next renewal where the request is received before that renewal is processed. Cancelling does not automatically refund a completed charge, and access may continue until the end of the paid period unless otherwise confirmed.

2. When a refund may be considered

A refund review may be requested for a verified duplicate or incorrect charge, a paid service that was not activated or delivered within the stated ETA and was not remedied within a reasonable period, or a material technical failure that prevents the core paid service from being used and cannot be resolved.

A change of mind after access has been activated, substantial image-processing or API usage, downloaded results, completed assisted setup, delivered custom work or consumed provider capacity is generally not refundable, except where required by applicable law or expressly agreed in writing.

3. How to request a refund

Email support@uzzuimageenhancer.com with the account or invoice name, invoice or order number, charge date, amount, selected package, non-sensitive transaction reference and reason for the request. Submit the request promptly and, where practicable, within 7 calendar days after the charge or disputed delivery date so that the transaction can be investigated efficiently.

Do not send full payment-card details, security codes, passwords or banking credentials by email or WhatsApp. We may request reasonable evidence needed to verify the account, payment, delivery status or technical issue.

4. Review and decision timeline

We aim to acknowledge a complete refund request within 2 business days and provide an eligibility decision within 5 business days after receiving all information reasonably required for the review. If the matter depends on a payment partner, image-processing provider or additional verification, we will explain the reason and provide a revised ETA.

Where a service issue can reasonably be corrected, we may first offer restoration, re-processing, re-delivery or another appropriate remedy. This does not limit any right or remedy that cannot lawfully be excluded.

5. Approved refund processing ETA

If approved, UZZU will instruct the relevant payment partner to refund the eligible amount to the original payment method within 7 business days after approval, unless another method is required or agreed. The bank, card issuer, e-wallet or payment partner may then take approximately 5 to 14 additional business days to post the credit.

The overall estimated completion time is therefore normally 7 to 21 business days after approval. UZZU cannot control the payment partner's posting time, but support will provide available transaction confirmation if the credit remains outstanding after the stated ETA.

6. Duplicate, incorrect or unauthorised charges

If you believe a charge was duplicated, incorrect or unauthorised, contact us promptly with the relevant non-sensitive transaction reference. We will investigate the order and payment status and coordinate with the payment partner where necessary. You should also contact your bank or payment provider immediately if you suspect payment-account misuse.

7. Enterprise and custom work

Enterprise services, custom image-processing workflows, API integrations and assisted onboarding may have milestone, deposit, cancellation, acceptance and refund terms in a separate accepted proposal. Those agreed terms take priority for that custom work, subject to applicable law.

8. Statutory rights and contact

Nothing in this policy limits rights or remedies that cannot lawfully be excluded under applicable Malaysian consumer law. Contact support@uzzuimageenhancer.com or +60 16-411 8615 for assistance.